Versendingsbeleid

Last update: 2024/06/29

Cape Thermal is committed to providing efficient and reliable shipping services to our valued customers within South Africa. Please review our shipping policy below for important information regarding your order:

Shipping Timelines:

  • Order Processing: Orders are processed within 1-business-day of receipt of funds. Please note that online purchases are subject to a 3-5 business day clearing and verification period by our payment processor before order processing can begin.

  • Standard Shipping: We ship all orders via overnight courier within 1-2 business days of processing. Delivery typically takes 1-3 business days, depending on your location.

  • Backorders: Items on backorder may take 2–8 weeks to arrive in South Africa due to international shipping and customs uncertainties. We will provide regular updates on the status of your backorder, with a minimum of one update every two weeks.

Shipping Costs:

  • Free Shipping: We offer free shipping and insurance on all orders over R1000.00 excluding VAT within South Africa.

  • Orders Under R1000.00: A shipping fee will be calculated based on the weight and dimensions of your order and will be displayed during checkout.

  • Returns and Warranty Claims: Shipping costs for non-defective returns and warranty claims where the warranty has expired are the responsibility of the customer. Cape Thermal will cover return shipping costs for items deemed defective upon arrival or covered under warranty.

Shipping Area:

  • We currently only ship within the Republic of South Africa.

Order Tracking and Communication:

  • Upon shipment, you will receive a tracking number and instructions on how to track your order through your assigned representative using your preferred communication method.

  • Your dedicated representative will proactively provide updates on your order status, including shipping and tracking information, invoices, and any support you may need. You can also reach out to them for inquiries about your order.

Important Considerations:

  • While we strive to provide accurate shipping estimates, unforeseen circumstances beyond our control, such as weather events or carrier delays, may affect delivery times.

  • Cape Thermal is not responsible for any customs duties or taxes imposed on your order. These are the sole responsibility of the customer.

  • In the event of unforeseen delays or disruptions due to events beyond our reasonable control (e.g., natural disasters, strikes, government actions), Cape Thermal shall not be held liable for any resulting delays or non-delivery.

Customer Support:

If you have any questions or concerns about your order or our shipping policy, please contact your assigned representative or our customer support team at [support@capethermal.com] during our business hours [specify hours]. Our physical address is [provide address].

Governing Law:

This shipping policy shall be governed by and construed in accordance with the laws of South Africa.

Severability:

If any provision of this shipping policy is held to be invalid or unenforceable, such provision shall be struck out, and the remaining provisions shall remain in full force and effect.

We appreciate your business and look forward to serving your thermal imaging needs!