Help Center

Cape Thermal has a policy of adhering to manufacturer suggested retail pricing (MSRP) and our publicly visible pricing reflects this.

If you would like to negotiate better pricing, contact our sales team to transact with us directly.

Welcome to Cape Thermal & thank you for picking us as your handheld thermal imaging provider of choice.

1. In order to purchase from Cape Thermal - you will be required to register on our website. This is an easy process and can be done by navigating to the "account" section of the website.
2. Once registered - simply navigate to your chosen item and click the "add to cart" or "buy now" buttons. 
3. Follow the prompts to complete your purchase.

If you require assistance at any time - please contact us:

Email | Telegram Support | Contact us

Any South African over the age of 18 can transact with Cape Thermal. 

Cape Thermal will transact with international clients on a case by case basis. Cape Thermal will only consider an international request from persons or businesses residing in a country belonging to the Wassenaar Arrangement.

Shipping destinations:

• We ship anywhere in South Africa
• We ship internationally to Wassenaar Arrangement countries on a case-by-case basis.

For the purposes of this section - South African shipping has only been covered. For international orders - contact us.

Shipping times:

• Due to the nature of the equipment sold by Cape Thermal - many items are specially ordered and manufactured. Some equipment may take in excess of 2 weeks for delivery to occur. Please contact us to confirm stock availability and lead-times prior to placing your order.
• Once an order has been dispatched - It will take up to 5 business days to be delivered to you.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over R 15 000.00 will have free shipping. (Including insurance)
• Orders for R 14 999.99 and under will be charged a flat rate of R 150.00 for shipping. (Including insurance)

International requests are entertained directly and on a case-by-case basis. In order to qualify for an international transaction, Cape Thermal requires that you reside in a country belonging to the Wassenaar arrangement.

Additionally, international taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Cape Thermal will notify you when your order has been dispatched. This notification will include information on how your order can be tracked. Cape Thermal makes use of multiple courier services and tracking processes are determined by the courier service used.

If you cannot find your tracking information or require assistance, contact us.

For online store purchases - Cape Thermal outsources all payments to Payfast. Payfast are paid a fee per transaction to ensure that your personal information is handled securely.

Payfast offer the following payment methods for Cape Thermal customers.

• VISA and Mastercard payments (credit/debit card)
• Instant EFT
• Zapper
• Mobicred (Finance Facility)

For direct purchases - contact our sales team.

Our customers are our number one asset and your absolute satisfaction is very important to us. Therefore - if you are not completely satisfied with your purchase - we invite you to contact us to discuss your grievance. We understand that every transaction is different and thus handle every return is on an individual basis.

Our standard refund policy can be found here

The short answer is yes.